Terms of Service
Last updated: 11/19/2025
1. Overview
These Terms of Service (“Terms”) govern your access to and use of the website raqmautomation.com (the “Site”) and the AI and automation services provided by Raqm AI and Automation LLC (“Raqm AI and Automation”, “we”, “us”, or “our”).
By accessing or using the Site or any of our services, you agree to be bound by these Terms. If you do not agree, you must not use the Site or Services.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. In that case, “you” and “your” refer to that entity.
2. Who We Are
Raqm AI and Automation LLC provides AI-powered solutions for businesses, including:
Done-for-you implementation of AI chatbots, AI voice receptionists, and automations
Ongoing, managed AI agents and automation services, typically billed monthly
Related consulting, configuration, and support
We operate remotely from Wesley Chapel, Florida, USA.
Contact:
📧 [email protected]
🏢 Raqm AI and Automation LLC, Wesley Chapel, FL (remote)
3. Eligibility & Use of the Services
3.1 Age & Capacity
You must be at least 18 years old and able to form a legally binding contract to use our Services.
By using the Services, you represent and warrant that you meet these requirements.
3.2 Business Use Only
Our Services are intended for business and professional use, not for personal, family, or household purposes. By using the Services, you confirm that you are acting in a business capacity.
3.3 Geographic Scope
We primarily serve businesses in the United States but may work with clients worldwide, except where prohibited by law. You are responsible for ensuring that your use of the Services complies with all laws applicable to you.
4. Description of Services
Our Services may include, but are not limited to:
Design, implementation, and configuration of AI chatbots, AI voice receptionists, and workflow automations
Hosting and management of AI agents and automation workflows on third-party platforms and infrastructure
Integration with telephony, CRM, scheduling, and related systems
Ongoing monitoring, tuning, and support of AI-driven flows
Access to dashboards, portals, or similar tools (where applicable)
We may update or modify the features, functionality, and design of the Services from time to time, including adding or removing features, provided that we do not materially degrade the core service you have paid for during a current paid term.
5. Accounts & Access
Some Services may require you to create an account or provide access to your existing systems (e.g. CRM, telephony, scheduling platforms).
You agree to:
Provide accurate, current, and complete information
Maintain the security of any credentials and accounts
Notify us promptly of any unauthorized access or security breach
You are responsible for all activity under your accounts, including actions taken by your employees, contractors, or other authorized users.
6. Payment Terms
6.1 Fees
We may charge for our Services through:
One-time project or setup fees, as agreed in a proposal, order form, or statement of work
Recurring subscription or retainer fees, typically billed on a monthly basis
Other fee structures as mutually agreed in writing
You agree to pay all fees specified in your order, proposal, invoice, or other agreement with us.
6.2 Billing & Payment
Unless otherwise agreed in writing:
Subscription and recurring fees are typically billed monthly in advance.
One-time fees may be billed upfront or in milestones, as specified in the agreement.
Invoices are due upon receipt or within the payment term specified on the invoice. If no term is specified, payment is due within 30 days of the invoice date.
We may use third-party payment processors to handle billing. You authorize us and our payment processors to charge your designated payment method for the applicable fees.
6.3 Free Trials
We may, at our discretion, offer free trials or promotional periods for certain Services. We reserve the right to modify or discontinue any free trial at any time, without notice.
If you continue using a Service after the trial period ends, you may be automatically converted to a paid plan as described at the time you sign up.
6.4 No Refunds
Except where required by law or expressly agreed by us in writing:
All fees are non-refundable, including for partially used periods, unused Services, or early termination by you.
If you believe a billing error has occurred, you must notify us within 30 days of the charge. We will review and, if appropriate, correct the charge.
6.5 Non-Payment
If you fail to pay amounts due:
We may suspend or terminate your access to the Services, including pausing AI agents, voice flows, or automations.
We may charge interest on overdue amounts at the maximum rate permitted by law and/or recover collection costs.
7. User Responsibilities & Acceptable Use
You are responsible for:
Ensuring that your use of the Services complies with all applicable laws and regulations (including data protection, telemarketing, consumer protection, and anti-spam laws)
Providing accurate, lawful content and instructions for your AI agents and automations
Informing your customers and end-users as required by law about how their data will be used (e.g. calling may be recorded or handled by AI)
You agree not to:
Use the Services for any unlawful, harmful, fraudulent, deceptive, or abusive purpose
Use the Services to send unsolicited or spam communications, or to violate telemarketing, TCPA, CAN-SPAM, or similar laws
Infringe or violate the intellectual property, privacy, or other rights of any third party
Attempt to gain unauthorized access to any systems or data
Reverse engineer, decompile, or otherwise attempt to derive the source code of any part of the Services (except to the extent permitted by law)
Use AI outputs to create or disseminate content that is illegal, harassing, defamatory, hateful, or otherwise objectionable
Use the Services to build or train a competing AI product or service without our prior written consent
We reserve the right (but have no obligation) to monitor usage for compliance and to suspend or terminate Services in case of suspected or actual violations.
8. Client Data, AI Outputs & Intellectual Property
8.1 Client Content & Data
“Client Content” means any content, data, customer information, scripts, prompts, or other materials you provide or that are collected on your behalf through the Services (e.g. leads, call transcripts, chat logs).
You retain ownership of your Client Content.
You grant us a non-exclusive, worldwide license to use, host, reproduce, modify, and process Client Content as necessary to provide and improve the Services to you, meet our legal obligations, and enforce these Terms.
You are responsible for having all necessary rights, permissions, and notices to allow us and our service providers to process Client Content under these Terms.
8.2 Our Technology & Materials
“Our Materials” include:
The Site and Services, including their design, structure, and underlying software
AI prompts, flows, templates, configuration logic, and non-client-specific know-how we create
Documentation, training materials, and internal tools
We and/or our licensors own all rights, title, and interest in and to Our Materials. Except for the limited rights expressly granted in these Terms or a separate agreement, no rights are granted to you.
You may not copy, modify, distribute, sell, or create derivative works of Our Materials except as explicitly allowed by us in writing.
8.3 AI Outputs
“AI Outputs” are the responses, messages, or content generated by AI models through the Services (e.g. chatbot replies, suggested messages, call assistant responses).
Subject to your compliance with these Terms and any applicable third-party terms:
We grant you a non-exclusive, worldwide license to use AI Outputs for your internal business purposes and in your communications with your customers.
However:
AI Outputs may not be unique and may be similar to content generated for other users or found in public sources.
We do not guarantee that AI Outputs will be accurate, complete, or free from errors or third-party rights issues.
You are responsible for reviewing and verifying AI Outputs before relying on them or using them for decisions that could impact your customers, business, or legal obligations.
9. Third-Party Services & Integrations
The Services may integrate with or rely on third-party platforms and tools, such as:
AI providers (e.g., OpenAI, Azure OpenAI, Grok, and similar)
Automation and CRM platforms (e.g., Go High Level and similar systems)
Telephony and messaging providers (e.g., Twilio and similar)
Payment processors, analytics tools, and other service providers
Your use of such third-party services may be subject to separate terms and privacy policies. We are not responsible for third-party services we do not control.
We may enable or disable integrations as needed for technical, security, or business reasons.
10. Confidentiality
Each party may receive confidential or proprietary information from the other party in connection with the Services.
“Confidential Information” includes non-public business, technical, or financial information, and any information marked or reasonably understood to be confidential.
Each party agrees to use the other party’s Confidential Information only for purposes of providing or receiving the Services and to protect it with reasonable care.
Confidential Information does not include information that is:
Already public through no fault of the receiving party
Independently developed without use of the other party’s Confidential Information
Rightfully received from a third party without confidentiality obligations
Required to be disclosed by law or court order (with notice where legally permitted)
11. Disclaimers
The Services and Site are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to:
Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
Any warranties arising out of course of dealing or usage of trade
Without limiting the above:
We do not guarantee that the Services will be error-free, uninterrupted, secure, or accurate.
We do not guarantee that AI Outputs will be correct, complete, or suitable for any particular purpose.
You are responsible for reviewing AI Outputs and using your own judgment before relying on them, especially for decisions that may have legal, financial, medical, or other serious consequences.
12. Limitation of Liability
To the fullest extent permitted by law:
In no event will Raqm AI and Automation LLC, its officers, employees, or contractors be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, data, or business opportunities, even if advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to the Services or these Terms, whether in contract, tort, or otherwise, will not exceed the amounts you have paid to us for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.
13. Indemnification
You agree to indemnify, defend, and hold harmless Raqm AI and Automation LLC and its officers, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:
Your use of the Services
Your Client Content or AI Outputs used in your business
Your violation of these Terms or any applicable law
Any claim that your use of the Services infringes or misappropriates the rights of a third party
14. Term & Termination
These Terms remain in effect while you access or use the Site or Services.
We may suspend or terminate your access to the Services, in whole or in part, if:
You breach these Terms
You fail to pay any amounts due
We reasonably believe your use poses a security risk, legal risk, or could harm others
You may terminate your use of the Services at any time, subject to any minimum commitment or term in an applicable order or agreement.
Upon termination:
Your right to access the Services will cease
We may retain or delete Client Content in accordance with our policies and any applicable law
You remain responsible for all fees incurred up to the date of termination, and any unpaid amounts remain due
15. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules.
Any disputes arising out of or related to these Terms or the Services that cannot be resolved amicably will be brought exclusively in the state or federal courts located in Florida, USA, and you and we consent to the personal jurisdiction and venue of such courts.
Nothing in this section limits either party’s right to seek injunctive or equitable relief in any jurisdiction where necessary.
16. Changes to the Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top.
If changes are material, we may provide additional notice (e.g., by email or a notice on the Site). Your continued use of the Services after the updated Terms take effect constitutes your acceptance of the changes.
17. Privacy
Your use of the Services is also governed by our Privacy Policy, available at:
[Insert link to your Privacy Policy page]
Please review it carefully to understand how we collect, use, and protect personal information.
18. Miscellaneous
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.
You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
No waiver of any term will be deemed a further or continuing waiver of such term or any other term.
These Terms, together with any order forms or separate written agreements, constitute the entire agreement between you and us regarding the Services.
Contact
If you have any questions about these Terms, please contact:
Raqm AI and Automation LLC
Attn: Raqm AI and Automation Privacy Team
📧 [email protected]
🌍 Wesley Chapel, FL (remote), USA